IT Department Skills to Support Microsoft Great Plains and Microsoft CRM

Microsoft Great Plains as ERP & Microsoft CRM as Client Relation Management method is robust combination & could serve midsize to giant corporation as Business Method. Being VP IT or IT Director you require to foresee the positions to have in your IT department to do internal MS Great Plains & MS CRM support.

Let us give you the directions, based on our research & consulting practice.

Microsoft SQL Server Specialist - they specially do not name this position as MS SQL DBA, because both Great Plains & MS CRM are not complex from the database administration side, they do not use indexes optimization, referential integrity, probably do not need complex transaction log backup/recovery scenarios. On the other hand this position requires Great Plains & Microsoft CRM tables structure analysis & some primary Great Plains information fixing skills by SQL queries, described in MBS Customer source techknowledge database. The best candidate ought to have some accounting background - to be able to address ongoing issues to MBS technical support.

Network Administrator with lovely Microsoft Exchange & Active Listing skills. Microsoft CRM makes use of all the most recent Microsoft technologies, & Exchange is a workhorse here. In order to put in & upgrade MS CRM this man needs to understand the under-laying Microsoft know-how. In the best case - she/he ought to know Exchange security structure & probably program Exchange handlers, due to the fact that CRM/Exchange connector is not an ideal device yet. Customer relationship management C# or VB.Net programmer with excellent SQL Skills- in the event you are midsize or giant company - you ought to have this position - you will require web publishing & MS CRM customization & its support. Currently Microsoft CRM SDK has C# examples - so C# programmer would be the best fit, it may have more VB code in the future, so the C# - VB balance possibly restored.

Crystal Reports Designer/Programmer - Crystal Reports is the best device obtainable on the market to address both Great Plains & MS CRM reporting needs. This position possibly merged with of the above.

These people ought to be probably cross-trained in both Great Plains, Microsoft CRM, Crystal Reports, SQL & C# programming, so you do not depend on the distinctive skills of person. In our view, which is based on our long term consulting practice - these skills will let you keep the cost of IT support low & avoid paying high consulting cost to your Microsoft Business Solutions Partner.